Governança digital: uma solução tecnológica para os municípios.

Abstract

This dissertation has as its theme the technology applied to municipal governance. The problem investigated and discussed, sought to answer the following question: How can a technological solution, patented and called GestorGov, impact on the interoperability of the implementation, monitoring, control and evaluation of a municipal Strategic Planning? This is a common problem due to society's dissatisfaction with the public sector in general. The objective of the research is to understand the impacts of using a technological solution on municipal governance aiming at the management and interoperability of the implementation, monitoring and control of the municipal strategic planning.For this, subsidiarily it is relevant to analyze the limits and possibilities of technology for a digital government, especially in Brazil; study the main aspects of interoperability in the public sector in achieving governance for Strategic Planning; describe the usability process of the technological solution in the process of implementing, evaluating and controlling strategic government actions; to propose a technological solution to support the exercise of the top management of the municipal public administration in the fulfillment of the Strategic Planning. The methodology used in the accomplishment of the field research of this dissertation, agrees with the qualitative and quantitative approaches, using secondary data and administrative records and primary data collected through semi-structured interviews, informal conversations and participatory research-action observation. The analysis of the data and results obtained are presented in the form of tables, graphs, screen records from GestorGov and transcripts of the users' perception. For this, the Case Study was used, which aggregates as a basis of the empirical study a territory located in the metropolitan region of Salvador in the state of Bahia, the municipality of São Francisco do Conde, which even having one of the highest per capita incomes in Brazil, only experimented with using technology for municipal governance from 2016, with the implementation of GestorGov. As results stand out: that technology can directly impact improvements in good practices in public management, however, without the institutionalization of top management and investments in physical, technological and human structure, planning for the benefit of social welfare will not pass of the paper.