Compartilhamento de serviços na economia regional: um estudo do Centro de Operações Financeiras da Petrobras na Bahia

Abstract

The objective of this work was to study the repercussions of service sharing in the regional economy, based on the experience of the Petrobras Financial Operations Center in Bahia. Therefore, neopositivism was adopted as an epistemological methodological field, tapering to critical rationalism; as a method of approach, the hypothetical-deductive; and, as a research method, the exploratory type, of a qualitative-quantitative and descriptive-explanatory nature in a case study, with the data being collected using the phenomenographic method and the examination of the data via the collective subject's discourse and content analysis. In order to undertake this research, analyzes were carried out on documents of the company studied and of service providers; direct observation of the region; and interviews with employees and contracted professionals, as well as representatives of organizations, associations or class entities, in addition to businessmen and executives who held relevant information for the understanding of the object of study. It was found, at the end of this research, that the implantation of the Petrobras Financial Operations Center in Bahia, despite a relatively short period, was positive in several aspects and, even after its removal to Rio de Janeiro, left a legacy improvement of human capital, infrastructure and technology, as well as the certainty that the country's first capital, considered poorly developed in terms of services, was better prepared to receive operations from major economic agents.