Serviços eletrônicos notariais como ferramenta de política pública: análise da plataforma E-Notariado em João Pessoa-PB

Abstract

In recent years, notary and registry services have been boosted by technological tools that have transformed social relations between the State, users and notaries and registrars. Access to information, in the context of extrajudicial services, is unequal and guaranteeing the exercise of citizenship rights requires inclusive and efficient public policy measures, aiming at concrete actions that expand opportunities for vulnerable people and the 'digitally excluded'. With the end of the pandemic, challenges emerged that guided the debate on the functionality of electronic notary services using the E-Notary Platform across the country. Thus, the objective of this research was to analyze the challenges faced by notary offices to consolidate the ENotary Platform in João Pessoa-PB. We sought to investigate the consequences of advances and setbacks in the deterritorialization caused by the E-Notary Platform on notary services, as well as whether the central idea of the platform had the desired effect, guaranteeing the exercise of citizenship. In the methodological aspect, the research was characterized as qualitative and quantitative, in terms of objectives, descriptive, in that it requires the researcher to provide a series of information about what they wish to research, such as digital public policies. As for the approach, it was classified as a case study, with the registry offices located in João PessoaPB being chosen as the locus for analysis of its essential and characteristic features. As for the techniques, documentary research and interviews were used, through which data from acts drawn up in the extrajudicial services of João Pessoa-PB and provided by the Colégio Notarial do Brasil – CNBR were extracted and analyzed. The interviews were in-person and remote at the discretion of the Notary (interviewee). Through data analysis and interviews carried out, the results found indicated that there was a consolidation of electronic notary services in João Pessoa-PB, especially in deeds and public powers of attorney. The initial difficulties in the functionality of the electronic tool with connection and bookkeeping were overcome. In fact, challenges continue in the accessibility of people with disabilities to E-notariat, as well as fraud in the use of the digital platform with the use of artificial intelligence, such as deepfake. Furthermore, the results demonstrated a lack of dialogue and training with workshops between associations, correctional bodies and notaries to improve the functionalities of the service portfolio and better service to users of extrajudicial services in João Pessoa-PB