Serviços públicos digitais e o acesso às plataformas do Governo Federal no Brasil: um estudo dos excluídos tecnologicamente à luz do princípio da igualdade

Abstract

This dissertation aims to investigate the technological evolution of services provided by the state and the impact of technological advances on those excluded from the evolutionary process of technologies. To this end, we sought to verify whether this state dynamic, in becoming more technological, generated facilities or difficulties for the population, accentuating inequalities and promoting further exclusion to a portion of the population that does not have access to technology or digital literacy. The methodological procedures were descriptive; and the method, which provided the logical bases of the discussion, was historical. The collection of data and information was carried out through bibliographical and documentary research and observation of daily reality, increased through reports, where we sought to demonstrate the existence or not of the offense to the aforementioned principle, enshrined in the federal constitution. It was concluded that, despite the State technological development process being of fundamental importance to the economy and dynamism, for example, the right of access to public services must be protected, through legislation, presenting in the present work the inclusion of rights in the Law nº 14.129/2021, avoiding or reducing the process of marked inequality, promoted by the advancement of technology.