Fatores que potencializam ou limitam o alcance dos resultados acordados entre concessionária de rodovias e agência reguladora: um estudo na Concessionária Viabahia.

Abstract

The present study had the objective of evaluating the factors that potentiate or limit the achievement of the agreed results between a utility and government concessionaire, based on the organizational analysis dimensions: structure, strategy, organizational environment and financial dimension of Bastos and Loiola (2004). Data were collected through interview, questionnaire and documentary analysis. The interviews were applied to the directors and managers of the Viabahia highway concessionaire, the questionnaires were applied to highway users, while the documentary analysis was carried out in the concession contract and documents of the National Land Transport Agency (ANTT). Data were collected between August and December 2017. Content analysis was carried out in a qualitative way (BARDIN, 2011), using the organizational analysis dimensions as a priori categories. The research is characterized as explanatory. In order to evaluate the performance of the contract between the concessionaire and the government, the initial work performance standards, recovery, monitoring, conservation, duplication, implementation of pedestrian walkways, other improvements, environmental management of the road system, of customer satisfaction. In the first place, it is highlighted that of the performance standards analyzed, only the Recovery, duplication and other improvements in the highway beyond the best level of user satisfaction were not fulfilled by the concessionaire. Regarding the factors that limit compliance with the agreement, the following stand out: in the strategic dimension, the lack of a formal model; in the financial dimension, lack of funding release, low tariff value and lack of the five-year review; in the environmental dimension, the relationship with the BNDES and the lack of technical capacity of ANTT; in the structure dimension, the lack of a formal management model and the competence of the employees focused on the behavioral aspects. On the other hand, the factors that potentiate the fulfillment of the agreements stand out: in the strategic dimension, the administration by objectives; in the financial dimension, the division of budget among sectors; in the organizational environment dimension, the relationship with shareholders and other stakeholder; in the structure dimension, the decentralization and autonomy for the decision-making of the managers. The main contribution of this work is to identify the factors that jeopardize the continuity of the concession and consequently the provision of a public service. With this, to alert the public power in order to attempt to better control the management capacity of the concessionaire and at the same time, act on the state organs (BNDES and ANTT) in order to act according to the contract in order not to make the concession unfeasible. Another contribution is to identify flaws that may be useful in improving the utility's own performance. As a contribution to the academy we have applied a research on the dimensions of organizational analysis applied to a highway concessionaire. It is recommended for future surveys to listen to ANTT and BNDES. It is also recommended to analyze the investment capacity of the concessionaires, the type of contract, the period in which the highway and geographic region were granted.