Regulação e defesa dos consumidores : o caso ANP

Abstract

This work analyzes ANP´s performance regarding the defense of the consumers, based on the notion that it must protect its interests as well as the ones of the society as a whole, in accordance with the Politics of Quality of Products of the ANP; focusing, in this way, in the área of fiscalization of the agency. An approach of the national scenario is developed in order to base the economic reasons that led to the necessity of the creation of the regulating agencies in the country. The current legal barriers (regulatory impediments) that make it difficult for "an efficient" action of the agency in this direction are mentioned. Considering that the competition agencies, in the infrastructure sectors, has narrow relation with the regulatory actions and also it aims at prevent eventual reductions in the competition level, it is verified which are the current operating agencies in the area of competition policy as well as the existing relation between them and the Agency. What is expected, is a change in the management, organization and social control of the ANP that will affect its relation with the final consumers in a positive manner.