O uso de sistemas de informações gerenciais para agregar valor ao processo de tomada de decisão em instituições de Ensino Superior

Abstract

Management Information Systems are fundamental pieces in the decision-mak ing process in Higher Education Institutions (HEI). This study conducts a biblio metric survey, seeking to demarcate the state of the art regarding the following issue: how do management information systems add value to the decision-mak ing process in a higher education institution? In this sense, it seeks to demarcate the key concepts “management information system” and “decision-making pro cess” through the identification of their theoretical frameworks. Finally, through the literature census, strategies for capturing the object “aggregation” in the field were analyzed, selecting indicators to compose a proposal for an analysis model. The methodology adopted in this study has a qualitative character. The collection instrument favors the understanding of the object from the perspective of the re search subjects; the collection was carried out through interviews applied to members of the strategic level of the HEI (Director General), members of the management level (Academic Coordinator, Administrative Manager, and, mem bers of the operational level (Courses Coordinators and Professors), applied vir tually and face-to-face. The analysis of the collected data took place horizontally, vertically and diagonally, in relation to the indicators studied (speed, precision and complexity). The results indicate that the management information system adopted by the HEI adds total value to the decision-making process at the stra tegic level and adds partial value to the decision-making process at the manage rial and operational levels. In addition, it is evident that the greatest added value in relation to the speed, precision and complexity indicators is in the most relevant decision for HEIs, the choice of course to be offered.