O papel da assertividade como mediadora da relação entre estresse organizacional e estresse ocupacional

Abstract

The objective of this study is to investigate assertiveness as mediator of relation between organizational stress and occupational stress. The assertiveness is a confront ability in circumstances that it involving risk. In contrast, organizational stress is a process in which worker realizes your workplace as threatening. The organizational characteristics are potentially stressful, different from the occupational stress that it happens through the relationships between the employee has with your work. 781 questionnaires were applied, 181 electronically and 600 in person. The data analysis has been performed through quantitative methods, via the modeling of structural equations. We obtained a work assertiveness’ scale, the EBAT, that it was adapted to the Brazilian context; there were evidences of a positive relationship among organizational stress and occupational stress; negative relation evidences among assertiveness and organizational stress, as well as between assertiveness and occupational stress; evidences of the mediating role of assertiveness in the relationship among organizational stress and occupational stress; evidences that there are more assertive age groups; age brackets with less occupational stress; relation between schooling and assertiveness at work and schooling with the way worker face stressful events; we realized too that workers with more service time presents more stress related to workplace if it was compared those who are in the company less time. We conclude that assertiveness is likely to minimizing organizational stress effects on the triggering of occupational stress. New studies are suggested, it using new concepts, with other methodological delineations.