Maturidade dos processos de business intelligence na área de tecnologia da informação: um estudo de caso do Instituto Municipal de Administração Pública.

Abstract

One of the biggest challenges for managers today is dealing with decision making. The adoption of technological solutions, to obtain information more easily and intuitively, is increasingly used, so that decisions are taken with greater coherence. In this aspect, Business Intelligence (BI) emerges as a tool that extracts, transforms and enables data to be crossed, to assist them in strategic management and decision support. This study proposes a BI maturity evaluation model, with the objective of assessing the level of this phenomenon in its application in the management of the Information Technology (IT) area, in order to verify the main reasons that the IT managers of a company of the private sector in the city of Salvador do not use BI tools in their management practices since the implementation of such processes in their clients in the last two years. As results, the level of maturity reached was level 01, denominated empirical management or without maturity. Still as a result of the research, the main reasons that the IT managers of the selected company do not use BI in their management practices were: lack of investments, solution implementation costs, and insufficient time to plan their decisions / actions and lack training of professionals in the sector.