As possíveis relações entre a análise do comportamento e a gestão de pessoas

Abstract

According to some research shows that psychology is contributing little when referring to the production of studies that relate the psychological theories to GP practices, it has established the following research problem: how traditional people management practices can be understood by perspective of Behavior Analysis? From this were defined two research questions: a) Behavior Analysis, as a field that is dedicated to investigating the causes of behavior, it is presented as a theoretical framework able to offer support for understanding the traditional GP practices; and b) what Behavior Analysis of categories of analysis we are able to contribute to the understanding of GP practices? The main objective of this research was: show how to establish the relationship between people management practices and behavior analysis to contribute to improving the implementation of these practices. The specific objectives were: a) check from Behavior Analysis as the units of analysis called triple contingency and metacontingency can help in understanding the GP practices; b) verify that the GP practices found in the researched organizations derive from what is prescribed in theory, considering the convergences or observed dissonances; and c) check on the possibility of Behavior Analysis contribute to the development of GP practices. This research was analysis unit five GP practices. The study was qualitative and the research was descriptive. The interview technique applied in four GP managers was the data collection procedure. The main results show that GP practices can be understood as interdependent activities that produce products/services, which are selected by employees and / or managers. Since these products/services responsible for recurrence of this chain of interdependent activities. In particular, the main objective was achieved on the basis of this understanding provide the following contributions to GP practices: a) Behavior Analysis gives the manager the ability to identify what is keeping GP practices in certain ways or that are leading to process changes; b) understanding that guides the GP Manager to have a greater focus of analysis and intervention in the interactions of the chain of interdependent activities of each GP procedure; c) as evidenced GP practices and their results affect the other, it emphasizes that the identification of causes of failures of GP procedures should include an analysis of the process with low performance and investigation of other processes that affect practice underperforming; and d) the behavior analysis will indicate the GP manager developing a more pragmatic profile. Thus, Behavior Analysis contributes to the improvement of GP practice, to the extent that the term metacontingency can be considered as a diagnostic tool that guides the manager to perform operations to maintain good performance practices and improve underperforming.