Inclusão digital e direitos fundamentais: uma reflexão sobre a presença digital como vetor de integração e transformação social.

Abstract

This work sought to analyze the relationship between digital inclusion and fundamental rights in a context in which digital transformations, which operated during a syndemic process of crisis convergence. The research question is what challenges did people have to face to access and integrate into the digital environment, in order to adapt and solve the main problems arising from the syndemic crisis of COVID-19? In view of this, the objective was to analyze the ways of reframing and overcoming adopted by people to face the syndemic crisis of Covid-19, aiming to understand what are the deficiencies existing in their worlds for the fulfillment of their fundamental rights, in the sense of obtaining information for subsidize possible creations of public policies for digital inclusion, to meet society's demands for a post-Covid-19. The research has an exploratory nature, based on data collection, bibliographical and integrative review with a qualitative and quantitative approach. The strategy used was the case study, the technique was lexical and content analysis and the data processing was carried out using the Iramuteq software. The analysis categories were digital inclusion and exclusion, fundamental rights, Public Policies, syndemic process, digital presence and society. The main results extracted from the word clouds, similarity analysis and dendrogram, presented as major challenges, aspects inherent to economic vulnerability, the need for socialization and adaptation to new mechanisms of social interactions in order to mitigate the problems of lack or decrease of income. It still demonstrated, in this sense, not being able to speak, not being able to be close, the fear and the unpredictability of subsistence and survival. Deprivations challenged people to seek alternatives to solve their challenges, as they could not count on equity and protection, having to survive the virus and the precariousness of the state structure that corroborated with their difficulties. Emergency public policies proved to be incomplete, as they were not systematized to effectively respond to their basic needs, were not sufficient and did not last a reasonable time to mitigate the impacts of crises. Uncoordinated actions accentuated inequalities leaving people at the mercy of their own fate. In the midst of chaos and insecurity, a part of the population sought mechanisms of resignification through technological innovations present in the digital world. However, other challenges arose, in addition to the deprivation of “not speaking” in person, they faced the challenge of “not speaking” due to inability to use digital tools, or “not speaking” for those digitally excluded. This exclusion represents the restriction of rights such as access to information, freedom of expression, equal opportunities, etc. Rights that could have been instrumentalized through digital social inclusion policies, whose absence has direct impacts on the dignity of the human person