Desafios e oportunidades na melhoria do processo de software em pequenas e médias empresas da cidade de Feira de Santana no Estado da Bahia

Abstract

The knowledge of the characteristics and profile of a company is one of the prerequisite for planning the improvement of their software process. This allows you to direct efforts effectively promote alignment with organizational culture and also support the consolidation of good practice already implemented. This paper presents a characterization of the challenges and opportunities of improvement of software process for small and medium enterprises. This characterization was performed in three steps. The first step describes a systematic mapping to identify the literature that has been reported about this scenario. The second step relates a field study to characterize the profile and the perception of a group of companies that work with development software maintenance in Feira de Santana city in the State of Bahia regarding the improvement of the software process. The third step compared the results obtained in the first two stages through the refinement of the results of the systematic mapping with applied research in enterprises of the Feira de Santana city. This refinement considered the evidence found in field research (second stage) to guide a reverse systematic mapping from the first stage data. The results of the studies in this dissertation present evidence that could be considered for adoption more effectively the best practices of Software Engineering in Small and Medium Organizations.